UPLOADEGO

Customer Support Leadership for Scalable SaaS Organizations

Global support strategy, SLA-driven operations, and customer experience transformation.

Executive Leadership

UploadEgo is led by Amihai (Ami) Zalzman, a senior customer support and operations executive with over two decades of experience building and scaling global, multi-tier support organizations across SaaS and enterprise technology companies.

Ami has held VP and C-level leadership roles overseeing customer support, technical services, and operations, partnering closely with Product, Engineering, Sales, and Customer Success leadership.

Areas of Expertise

Customer Support Strategy and Transformation
Global Support Operations (Onshore and Offshore)
SLA, Escalation, and Incident Management
Customer Retention and Churn Reduction
Support Automation and AI-Enabled Workflows
Voice of Customer and Executive Reporting

Leadership Experience

Built and led global support organizations of 40+ staff across multiple regions
Designed and operated 24/7 support models for SaaS platforms with strict uptime SLAs
Established escalation frameworks and executive communication processes
Partnered cross-functionally to improve customer outcomes and retention
Managed support operations through periods of growth and transformation

Contact

For executive-level discussions or leadership opportunities:

zalzman.a@google.com